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LEMON8 GAMES CUSTOMER SERVICES

If you have any questions or concerns, please don't hesitate to contact us.

PRE-INFORMATION FORM

1.1. SELLER:

 

1) Name, quantity, VAT-included sales price, payment method, and essential characteristics of the goods or services subject to the agreement

 

Payment Method: Credit Card Transaction

The order summary page contains information on the number of installments in which the total order amount will be paid.

Your bank may organize campaigns offering a higher number of installments than the one you selected or provide services such as installment deferral. These types of campaigns are at the discretion of your bank, and if they are available with our company's knowledge, information about these campaigns will be provided on our pages.

From the statement date of your credit card, the total order amount will be divided by the number of installments and reflected on your credit card statement by your bank. The bank may not distribute the installment amounts equally across the months, considering rounding differences. The creation of your detailed payment plan is at the discretion of your bank.

 

Product/Service type : L-money

Quantity :

Sales Price (Excluding VAT) :

Shipping Fee :

Payment Method :

Delivery Address :

Person to be Delivered :

Billing Address : 

 

2) The product will be delivered within a maximum of 30 days from the date of the agreement. The SELLER is responsible for the product until the moment of delivery.

 

3) The consumer (BUYER) has the right to withdraw from this Distance Sales Agreement within 14 (fourteen) days without providing any reason and without paying any penalty, except for orders related to the "L-money" product. The CONSUMER is required to return the goods subject to the contract to the seller or the carrier designated by the seller within 10 days from the date they exercised their right of withdrawal. The withdrawal period begins on the day the contract is concluded for service agreements and on the day the consumer or a third party designated by the consumer receives the goods for product delivery agreements. However, the consumer may also exercise the right of withdrawal at any time between the conclusion of the contract and the delivery of the goods. Regarding the determination of the withdrawal period;

a) For goods that are part of a single order but delivered separately, the withdrawal period begins on the day the consumer or a third party designated by the consumer receives the last item,

b) For goods consisting of multiple parts, the withdrawal period begins on the day the consumer or a third party designated by the consumer receives the last part,

c) For contracts where goods are delivered regularly over a specified period, the withdrawal period begins on the day the consumer or a third party designated by the consumer receives the first item.

 

The consumer cannot exercise the right of withdrawal in the following contracts:

a) Contracts for goods or services whose price varies depending on fluctuations in financial markets and is not under the control of the SELLER or the provider.

b) Contracts for goods that are custom-made according to the consumer's requests or personal needs.

c) Contracts for the delivery of perishable goods or goods that may expire.

d) Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery and whose return is not suitable for health and hygiene reasons.

e) Contracts for goods that, after delivery, are mixed with other products and, by their nature, cannot be separated.

f) Contracts for books, digital content, and computer consumables provided in physical format, where the protective elements such as packaging, tape, seal, or package have been opened after delivery.

g) Contracts for the delivery of periodicals such as newspapers and magazines, excluding those provided under a subscription agreement.

h) Contracts related to accommodation, transportation of goods, car rental, food and beverage supply, and leisure activities for entertainment or relaxation, which must be performed on a specific date or within a specified period.

i) Contracts for services performed instantly in an electronic environment or for intangible goods delivered immediately to the consumer.

j) Contracts for services that have started to be performed with the consumer's approval before the expiration of the withdrawal period.

 

The "L-money" product falls within the scope of clause (i) above and is therefore not subject to the right of withdrawal.

 

4) If the consumer purchases any digital content, information regarding technical protection measures that may affect the functionality of the digital content, as well as details on which hardware or software the digital content is compatible with, to the extent known by the SELLER or reasonably expected to be known, can be found in the product description on the www.playlemon8.com sales page where the purchased product is offered.

 

5) Consumer Complaints and Objections: If you have any complaints regarding your order, the product subject to your order, or any other related matter, you may submit your complaints to the SELLER through the contact details provided on the website www.playlemon8.com. Your submitted complaint applications will be immediately recorded, evaluated by the relevant departments, and efforts will be made to resolve them as soon as possible. You will receive a response in the shortest possible time. In case of any disputes arising from this agreement, Turkish Courts shall have jurisdiction, and the applicable law shall be Turkish Law.

In all disputes arising from or related to the implementation of this agreement, the İzmir Enforcement Offices shall have jurisdiction. Additionally, if the dispute is subject to judicial proceedings, it will be finally resolved through arbitration under the Arbitration Rules of the Union of Turkish Bar Associations Arbitration Center. The seat of arbitration shall be Ankara, Turkey. The language of arbitration shall be Turkish. The number of arbitrators shall be one (1). Turkish law shall apply to the substance of the dispute. By completing the order, the CONSUMER shall be deemed to have accepted all the terms of this agreement.

 

6) For products that require official procedures before relevant authorities to complete the sale in accordance with applicable regulations, the Pre-Information Form and Distance Sales Agreement serve as a preliminary protocol. The total price of these products does not include the costs that may arise during the completion of the official procedures related to the sale. These costs must be paid by the CONSUMER during the execution of the official procedures. The sale shall be considered completed only after the fulfillment of the official procedures before the relevant authorities. In this context, provisions related to the right of withdrawal, shipping/delivery, and similar applications shall not apply to these products.


 

SELLER BUYER

 

TITLE : LEMON8GAMES SOFTWARE NAME/SURNAME :

  TECHNOLOGY ADVERTISING 

  MARKETING LIMITED COMPANY

ADDRESS : ADDRESS :

TEL : TEL :

 

SIGNATURE : SIGNATURE


 

DATE : DATE :